We are absolutely thrilled you’re making choices that support a sustainable and inclusive world! Our mission is to keep products in use and out of landfills. Because of our deep commitment to minimizing waste and emissions, our return process is a little different.
We encourage careful purchasing, as this is the most eco-friendly choice we can make together!
🌍 The Environmental Impact of Returns (Our “Why”)
Did you know that the reverse logistics process (shipping items back, repackaging, and re-sorting) contributes massively to the climate crisis?
- E-commerce returns generate up to 24 million metric tons of CO₂ emissions each year.
- In 2022, over 9.5 billion pounds of returned products were sent directly to landfills because it was cheaper than reselling them. Yikes!
When you shop consciously with us, you are actively choosing the planet over unnecessary waste. Thank you!
🚫 Final Sale: Our Commitment to Zero Waste
To keep our sustainable model clean and avoid product contamination, the following items are Final Sale and cannot be returned or refunded:
- Refill or Bulk Items: Any liquid, food, or item sold by weight or volume.
- Personal Care Items: Soap, dental care (toothbrushes, tablets, floss), deodorant, skincare, and reusable menstrual products.
- Sale Items or Gift Cards.
- Items that have been opened or used.
♻️ Our Preferred Solution: Donate, Repurpose, or Gift!
If an item just isn’t quite right for you, we have a fun, zero-waste challenge for you:
- Pass It On: Gift it to a neighbor, friend, or family member who might use it!
- Repurpose: Can a cloth be a cleaning rag? Can a jar hold desk supplies? Get creative!
- Donate: Check your local community groups (like a Buy Nothing group) or charity shop.
By keeping the item out of the reverse logistics chain, you become a superhero for the Circular Economy!
✅ Returns for Damaged or Incorrect Items Only
If an item is damaged upon arrival, or if we sent you the wrong product, we are here to fix it quickly.
- Timeframe: You must notify us within 14 days of delivery.
- Proof: Please email us at [Your Email] with your order number and a photo of the damaged/incorrect item.
- Resolution: We will happily offer a replacement (if available) or a full refund/store credit, including shipping costs.